Help Center

Thank you for visiting and shopping at Kpopzone.co.uk. The following are the terms and conditions that constitute our Shipping policy.

Shipping processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. The estimated delivery time is between 7-15 days for all orders, they are shipped from Mainland China to the United Kingdom via e-Packet (EMS).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a signficant delay in shipment of your order, we will contact you via email or relevant contact information provided.

1. Standard Shipping FREE Flat Rate E-Packet (EMS) 0.0kg - 2.268kg (7-15 Days)

2. Heavy Goods Shipping FREE Flat Rate E-Packet (EMS) 2.268kg - 9.072kg (7-15 Days)

3. Free Shipping over FREE (7-15 Days)

4. International Shipping FREE Flat Rate E-Packet (EMS) 0.0kg - 2.268kg (7-15 Days)

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Kpopzone.co.uk ships worldwide to addresses within the United Kingdom, United States, U.S. Territories, APO/FPO/DPO and European Countries.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped/processed.

Customs, Duties and Taxes

Kpopzone.co.uk is not responsible for any customs and taxes applied to your order. All

fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kpopzone.co.uk is liable for any products damaged or lost during shipping. If you

received your order damaged, please contact us using the contact form or send an email to info@kpopzone.co.uk to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship to valid addresses within the United Kingdom, United States, U.S. Territories, APO/FPO/DPO and European Countries.

We offer a full refund for the cost of the item, as long as your item is returned within 14 working days after delivery.

The item must be:

• Broken (Torn, Cut, Stained etc.)
  

• Defective (Zip not functiong, Misprinted etc.)
  

• Does not match the description (Wrong Colour, Size etc.)
  

• Never Arrived (Allocated 2-3 Weeks before refunds can be fulfilled)
  

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any questions, queries or concerns about our products feel free to message us, additionally if you have any issues with your order we'll be happy to attempt resolving it.

You can contact us at the following addresses via Postal service:

16 Pink Bank Lane, Manchester, Lancashire, United Kingdom, M12 5GH.

Alternatively using our contact email:
info@kpopzone.co.uk